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Shipping information

How and when research orders are dispatched.

Where we ship

We currently sell and ship to the EU and the US only. You can set your region in the basket, and prices are shown in euros for the EU and dollars for the US.

Dispatch

Orders are dispatched within 0–2 business days. Once your order has been dispatched, the delivery details are handled by the carrier for your destination.

Delivery

Free 2-day delivery applies to Research Panels and volume orders. For all other orders, delivery time depends on your destination and the option selected at checkout.

Packaging

Compounds are sealed and labeled with the compound name and batch number, so every order can be matched to its certificate of analysis.

Damaged or missing orders

If an item arrives damaged or something is missing, contact us within 7 days of delivery with photos and we will make it right.

Questions

For anything else about a shipment, reach us through the contact page.