Support
Shipping information
How and when research orders are dispatched.
Where we ship
We currently sell and ship to the EU and the US only. You can set your region in the basket, and prices are shown in euros for the EU and dollars for the US.
Dispatch
Orders are dispatched within 0–2 business days. Once your order has been dispatched, the delivery details are handled by the carrier for your destination.
Delivery
Free 2-day delivery applies to Research Panels and volume orders. For all other orders, delivery time depends on your destination and the option selected at checkout.
Packaging
Compounds are sealed and labeled with the compound name and batch number, so every order can be matched to its certificate of analysis.
Damaged or missing orders
If an item arrives damaged or something is missing, contact us within 7 days of delivery with photos and we will make it right.
Questions
For anything else about a shipment, reach us through the contact page.
