Returns & refunds

If an item arrives damaged, contact us within 7 days of delivery with photos of the item and the packaging. We will arrange a replacement or a refund for the affected items.

If we ship the wrong compound, size, or quantity, contact us within 7 days of delivery and we will correct the order — either by sending the missing item or refunding it.

For research integrity reasons, opened products cannot be returned. Seals on our vials and sprays exist to guarantee that what you receive has not been tampered with; once a seal is broken, the product can no longer be restocked or resupplied to another researcher.

Approved refunds are issued to the payment method used at checkout. The refund covers the affected items; if the whole order is affected, shipping is refunded too.

Reach us through the contact page with your order details, the compound name and batch number, and photos if the item is damaged. The batch number lets us match your claim to the exact lot.